Hexinverter is located in Canada, but we ship express worldwide! All of our goods are NAFTA certified for North America. We ship Monday, Wednesday and Friday usually (we're a small team!) but sometimes every day.
- UNITED STATES: FREE SHIPPING shipping on most orders $199 and above! We have amazing rates with DHL and often your order will be delivered within 1-2 days of shipment (sometimes next day!), fully insured and tracked to your doorstep.
- THE REST OF THE WORLD: FREE SHIPPING on most orders $299 and above! DHL Express will get your order to you around 1-4 days of shipment (sometimes the next day if your order gets in before our pickup time, depending where you are located in the world)! Fully tracked to your doorstep! Please note that our prices do not include your local country's taxes. These are the responsibility of the buyer.
- CANADA: FREE SHIPPING shipping on most orders $199 and above via Canada Post, using tracked shipping methods. If you desire a courier, we can ship FedEx. Please write us for a quote!
Please note that Hexinverter is located in Canada, and that all of our listed prices do not include taxes! Duties and taxes outside of Canada are the sole responsibility of the buyer.
- If you are outside of Canada, we cannot charge taxes for you, or falsely declare lower valued customs forms for your country.
- If you are in Canada, Canadian taxes will be added on to the purchase price during the sale.
Hexinverter is not responsible for taxes or other import procedures your local country has. Our prices do not include VAT, as we are not in the European Union. You may be asked by the customs office at your local country to pay taxes on your imported purchase.
There are NO returns on b-stock or blemished modules, although they do still carry our 12 month factory warranty!
Ordered the wrong module for your setup? No problem. You may return any new, unused (no rack rash!) Hexinverter products within 14 days after your receipt of them (according to tracking information). The postage date of your return back to us has to be within 14 days of receipt. Sometimes it takes awhile to arrive back at Hexinverter if you are from a far away country, but we will process your refund promptly after receipt and verification of your returned item/s.
There is a 15% restocking fee, plus any customs fees and our outgoing shipping cost that we will have to subtract from your refund (NOTE: if your order qualified for FREE shipping, we still have to subtract the real shipping cost we paid to ship your item. Don't worry, we'll provide you an exact receipt of this figure!)
If you need to return an item, please Contact Us with your order number and product serial number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.